How to use Soton Bulk

How to place an order

1. Browse the shop and use the category, search, and sorting controls to find products.
2. Choose a pack size, weight, or box amount where a product offers those options.
3. Set the quantity and select Add to cart.
4. Open Cart at the top of the page to review quantities, choose collection or delivery, and add an optional note.
5. Select the checkout button to place the order. Guest shoppers must provide a name and email address.

How order sessions work

Some products are offered through a time-limited order session. Open the session from the shop, add the products you want, and place your order before its closing date. The session page shows its expected collection or delivery date and any service charge.

Paying for an order

After placing an order, follow the payment instructions shown with it and use the exact order number as your payment reference. Your order page will show whether payment is unpaid, partly paid, or paid. Payment and order-confirmation emails come from the configured Soton Bulk address.

Collection and delivery

Choose collection or delivery while reviewing your cart. The relevant date and collection details appear on the order. Delivery requires a phone number and address and may add the displayed delivery charge.

Changing or cancelling an order

You can change quantities or remove products while the cart remains editable. Once an order is paid or delivered, customer changes are locked. Use Contact us if you need help with a submitted order or cancellation.

When to expect a refund

If fewer goods are delivered than were paid for, a refund becomes available after the short delivery is recorded. We will email a secure claim link, which must be used within 30 days. Registered customers can choose account credit or request a bank transfer; guests can request a bank transfer.

Bank-transfer timing depends on support approval and bank processing. If an approved refund has not arrived, use Contact us and include your order number.